Terms of Service. You agree to all of this when ordering...
Shipping Schedule and Weather:
We ship on Mon, Tue & Wed on the basis of weather, when you place the order, and our workflow. You will see a tracking number via the email address you place your order with (sometimes your PayPal address) when we ship.
If you have special requests, please ask. US Holidays may affect shipping days.
Weather: You are welcome to place an order regardless of your weather. We provide free heat packs in winter months and will use them if your overnight temps at destination are colder than 39 degrees. If we feel it is too cold to ship we will contact you and work together to watch for a safe and convenient shipping window.
Live Guarantee FedEx Overnight at $40
Review our shipping schedule above. Overnight is a reference to time in transit, not "when" your order ships or delivers.
If you want a live guarantee, chose this shipping option. If there are any deaths or health issues on arrival we will refund you for the specimens in question (not shipping fees).
2-3 Day Service NO LIVE GUARANTEE $14
Review our shipping schedule above. This shipping type/service is a reference to time in transit, not "when" your order ships or delivers.
You have the OPTION of choosing this shipping service for living material but under no circumstances will we guarantee live arrival to you if you choose this $14 service. That said, this option is usually fine for fall and spring shipping months and even summer and winter months in milder areas. But if you want a live guarantee for your order, please choose FedEx Overnight instead. You may also choose this option for non-living items, of course.
Tracking Numbers
are sent via email when we create your shipping label, and again a second time automatically after we ship. Check your spam/junk folder. You know our shipping days. We will not be held responsible for you not receiving your tracking number and missing your delivery. Check your spam/junk folder. You know if you ordered LIVING material. If you don’t see your tracking number when you think you should and based on our shipping schedule, write us immediately! Don't depend on the delivery company to call you even if you requested that they do. You are given as much information as you need to responsibly watch the progress and delivery of your living shipment.
Cancellations
If you write in to cancel your order prior to shipping we will not refund the 3rd party paypal/credit card transaction fees. Your order will be refunded minus the 1 to $3 (on average) that these companies take in processing your order and sending the money to our account. No exceptions, sorry.
DOA's (Dead on Arrival)
DOA’s are rare. An email informing us about dead specimens or health issues is required within the FIRST HOUR after home deliveries (later in the day is okay if you choose the "hold at FedEx" for pick up option). A photo of the specimen(s) in question is required. A refund for the specimen(s) will be issued at our discretion. Due to the cost of shipping these days and the average order being comparatively low, along with the nature of the products being alive and requiring expensive shipping, sending replacements is not an option, sorry. You have been made aware of this prior to ordering living specimens and through ordering you necessarily accept these terms of service. We ship lots of bugs for lots of years now. Our reputation and reviews across the forums and boards are excellent. Accidents do happen, but we continue to ship our unique products with confidence.
Stolen Or Missing Deliveries
Buyer Beware! If your shipment is scanned as delivered at your given delivery address, but you cannot find it, we do not under any circumstances accept responsibility for a package that was stolen off of your property. If you live in a multi-unit complex, where thefts are always statistically more common than private residences, please consider the option during checkout to have your package held at a FedEx pick up location.
Consumer Agreement
While pictures typically represent the adult version of a species, most available specimens are shipped as nymphs, spiderlings, or various other immature stages. Sizes are noted on the website where applicable. Sexes are random unless specifically mentioned in the product listing.
By ordering through this website you agree to our Terms of Service on this page.
We accept all major credit cards and PayPal. We ship only within the US, excluding HI and PR. International customers please visit BugzUK.com
We enjoy being a resource to our nation's educators, scientists, and enthusiasts for a diversity of arthropod species. I put this website up in 1997 and it has been my life's pleasure to be of service to a community I love.