The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Consumer Agreement
While pictures typically represent the adult version of a species, most available specimens are shipped as nymphs, spiderlings, or various other immature stages with plenty of life to go. Sizes are noted on the website where applicable. Care sheets are available for some species in the links at the top of the page or on the sales pages.
By ordering through this website you agree to our Shipping & Delivery Terms, below.
Each customer is required to put a little checkmark in the box as they are going through checkout which states their agreement that they have read this Terms and Conditions page, especially with respect to live arrival guarantees.
We accept all major credit cards and PayPal.
BugsInCyberspace.com ships merchandise to locations only within the United States, excluding Hawaii and Puerto Rico.
Finally, please respect our choice to maintain product listings as visible on the shopping cart, even while they are out of stock. We leave out of stock products up as a service to our customers who may not even realize that some things are seasonal and worth waiting for (and knowing there is a place to get them someday). We enjoy being a resource to our nation's educators, scientists, and enthusiasts for the diversity of native/domestic species. I put this website up in 1997 and it has been my life's pleasure to be of service to a community I love.
Shipping & Delivery
You're considering buying a live animal and having it shipped in a box. READ ALL OF THIS! Yeah, I know it's obnoxiously long but this protects the animals and you and me. You will be required to check a little box as you go through checkout that states that you have read and agreed to ALL of this fine print, so you might as well grab yourself a tasty little beverage, kick back and read the science I have made of getting your order to you in pristine condition.
Shipping Schedule:
In an effort to avoid weekend delivery issues, we do not ship Thursday through Sunday and so all orders placed Wednesday to Sunday will ship the following week. We ship on Mon, Tue & Wed on the basis of weather, when you place the order, and our workflow. You will see a tracking number via the email address you place your order with (sometimes your PayPal address) when we ship.
If you have special requests, please ask. US Holidays and Postal Holidays may affect shipping days (see chart below).
Living Shipments USPS Express Mail at $28
Express mail is required for all shipments containing living items. Your signature on the FIRST delivery attempt validates our live guarantee. It keeps the bugs from cooking or freezing in a mailbox or in the back of a postal vehicle all day if you miss signing for them. If you want us to have the package held at your post office for pick up, that’s always the best option for the bugs regardless of weather. We’ll print a special label for you. Simply put this request in the notes/instructions field during the checkout process.
Please note that Express Mail is a 1 to 2 day service and that we ship per the schedule outlined above. Some ZIP Codes deliver 2 days after we ship.
Don't write notes in PayPal. We won't see them. We provide free ice packs or heat packs, as needed.
USPS Priority Mail for Non-living shipments only (a 2 to 3 day service). $14
Only choose this option if you have non-living items in your shopping cart (or house fly pupae). A signature is not required on arrival for Priority Mail, increasing risk and exposure. Questions? Please ask!
We do not take responsibility for packages left at apartments or multi-unit complexes that are stolen. If you live in a risky location of some kind, please take that into consideration as you order or ask that we ship your package with a signature-required on delivery service.
If you live in the Portland/Salem/Vancouver area you may always select cheaper Priority Mail for living orders since these locations are local to us and will be overnight ZIP Codes.
Tracking #’s and More
are sent via email when we create your shipping label, and again a second time automatically after we ship (usually by 6 PM, Pacific Time). Check your spam/junk folder. You know our shipping days. We will not be held responsible for you not receiving your tracking number and missing your delivery. Check your spam/junk folder. You know you ordered LIVING material. If you don’t see your tracking number when you think you should and based on our shipping schedule, write us immediately! Don't depend on the post office to call you even if you request that they do. You are given as much information as you need to responsibly watch the progress and delivery of your living shipment.
2020 Postal Holidays- shipments on or around these days may be affected.
Wednesday, January 1 (New Year’s Day)
Monday, January 20 (Martin Luther King Jr. Day)
Monday, February 17 (President’s Day)
Monday, May 25 (Memorial Day)
Friday, July 3 (Independence Day*)
Monday, September 7 (Labor Day)
Monday, October 12 (Columbus Day)
Wednesday, November 11 (Veterans Day)
Thursday, November 26 (Thanksgiving Day)
Friday, December 25 (Christmas Day)
DOA's (Dead on Arrival)
DOA’s are very rare. Don’t write us if you missed signing for the box on the first delivery attempt. Write us only on THE DAY OF DELIVERY if there is DOA or health concern, etc. A photo of the dead specimen or relevant issue is required. Replacements or credit and sometimes refund will be issued at our discretion. We ship lots of bugs for lots of years now. Our reviews across the forums and boards are stellar. Accidents do happen, but our shipping methods, curiously efficient as they are, remain tried and true.
International
We do not import or export. Sorry, but US sales only! Please do not contact us with requests to ship to anywhere outside the USA. For customers in countries outside the USA I highly recommend BugzUK.com!