*8/12- Weather is cooling a bit in some areas and so we are opening cheaper shipping again this week. We are aware of the problem with registration and logging in. Sorry, we are working on it. In the meantime you may check out as a guest. Also, aware of the issue where gmail customers aren't getting their order confirmation emails (write us if you want a copy). The site is slow at times. Please contact us via email if you have any questions or have trouble with the site. This feedback helps us fix problems. Thanks!

Shipping Schedule and Weather:

We ship on Mon, Tue & Wed on the basis of weather, when you place the order, and our workflow. You will see a tracking number via the email address you place your order with (sometimes your PayPal address) when we ship.

If you have special requests, please ask. US Holidays may affect shipping days.

Weather: You are welcome to place an order regardless of your weather. We provide free cold packs in hot months. If we feel it is too hot to ship we will contact you and work together to watch for a safe and convenient shipping window. Please do consider the "Hold for Pick Up" option described in more detail below.

FedEx Overnight Live Shipments $40

Review our shipping schedule above. Overnight is a reference to time in transit, not "when" your order ships or delivers.

Summer is here. Choose this shipping option only for living orders. If there are any deaths or health issues on arrival we will refund you for the specimens in question (not shipping fees). $40 covers the entire shipping fee regardless of how much you order.

We do recommend that you request that we label your shipment "Hold for Pick Up" if your weather is over 83 degrees or write us and request it if your browser does not allow in the order notes section. It's hotter in the back of delivery trucks. We may otherwise write you if the weather is too hot. Write us if you have questions or want us to send you a list of your closest 5 pick up locations (including many Walgreen's and Dollar Generals with "FedEx Onsite."

NO Live Guarantee Fedex 2 Day $15

Review our shipping schedule above. This shipping type/service is a reference to time in transit, not "when" your order ships or delivers.

You have the OPTION of choosing this cheaper shipping service for living material but under no circumstances will we guarantee live arrival to you if you choose this $15 service on your purchase of living specimens. That said, this option is usually fine for fall and spring shipping months and even summer and winter months if you are in milder areas. But if you want a live guarantee for your order, please choose FedEx Overnight instead.

Note: If your weather is over 83 degrees we recommend you do not choose this service as we will request that you upgrade to overnight shipping for $25. We do not refund processing fees (PayPal, about 3%) for cancelled orders.

Substrate/Books Shipping $0 (free shipping)

Only choose this $0 shipping option if you have substrates or books (from the substrates and books sections) in your shopping cart. If you choose this shipping option with any other products in your shopping cart we will write you and ask you to pay the $14 upgrade to the proper shipping type. If you wish to cancel your order we will not refund processing fees (PayPal, usually around 3%).

 

Tracking Numbers

are sent via email when we create your shipping label, and again a second time automatically after we ship. Check your spam/junk folder. You know our shipping days. We will not be held responsible for you not receiving your tracking number and missing your delivery. Check your spam/junk folder. You know if you ordered LIVING material. If you don’t see your tracking number when you think you should and based on our shipping schedule, write us immediately! Don't depend on the delivery company to call you even if you requested that they do. You are given as much information as you need to responsibly watch the progress and delivery of your living shipment.