Terms of Service. You agree to all of this when ordering...
Shipping Schedule and Weather:
We ship on Mon, Tue & Wed on the basis of weather, when you place the order, and our workflow. You will see a tracking number via the email address you place your order with (sometimes your PayPal address) when we ship.
We include heat packs for every shipment, when necessary, and at no extra cost. We utilize heat packs of four different sizes to get your order shipped safely to you all winter long.
If you have special requests, please ask. US Holidays may affect shipping days.
Weather: You are welcome to place an order regardless of your weather. We provide free cold packs in hot months and heat packs in cold months. If we feel it is too risky to ship we will contact you and work together to watch for a safe and convenient shipping window. You may contact us to have your package held at a nearby FedEx location which is always best in any weather. Write us if you have questions or want us to send you a list of your closest 5 pick up locations, including many Walgreen's and Dollar Generals with "FedEx Onsite."
FedEx Overnight Live Shipments $40
Review our shipping schedule above. Overnight is a reference to time in transit, not "when" your order ships or delivers.
This is the recommended option and the only option we offer a live guarantee with, as follows. If there are any deaths or health issues on arrival we will refund you for the specimens in question (not shipping fees). $40 covers the entire shipping fee regardless of how much you order.
We do recommend that you request that we label your shipment "Hold for Pick Up" if your weather is outside of an overnight low of 33 degrees or above 83 degrees for the daytime high. This is optional during checkout. Write us if you have questions or want us to send you a list of your closest 5 pick up locations, including many Walgreen's and Dollar Generals with "FedEx Onsite."
NO Live Guarantee 2-3 Day $15
Review our shipping schedule above. This shipping type/service is a reference to time in transit, not "when" your order ships or delivers. We may ship this FedEx or USPS, depending on what you order.
You have the OPTION of choosing this cheaper shipping service for living material but under no circumstances will we guarantee live arrival to you if you choose this $15 service on your purchase of living specimens. That said, this option is often fine for fall and spring shipping months for many bugs, but not all. If you want a live guarantee for your order, please choose FedEx Overnight instead.
Note: If your weather is over 83 degrees we recommend you do not choose this service as we will request that you upgrade to overnight shipping for $25. We do not refund processing fees (PayPal, about 3%) for cancelled orders including if you fail to write back to us after 2 attempts to contact you at the email address you provided (and that the tracking number for your living shipment would otherwise have gone to, unseen).
Substrate/Books Shipping $0 (free shipping)
Only choose this $0 shipping option if you have substrates or books (SPECIFICALLY listed in either the substrates and books sections, only) in your shopping cart. If you choose this shipping option with any other products in your shopping cart we will write you and ask you to pay the upgrade to the proper shipping type. If at that point you instead wish to cancel your order or do not reply in 2 days we will process the refund MINUS processing fees (PayPal, usually around 3%).
Tracking Numbers
are sent via email when we create your shipping label, and again a second time automatically after we ship. Check your spam/junk folder. You know our shipping days. We will not be held responsible for you not receiving your tracking number and missing your delivery. Check your spam/junk folder. You know if you ordered LIVING material. If you don’t see your tracking number when you think you should and based on our shipping schedule, write us immediately! Don't depend on the delivery company to call you even if you requested that they do. You are given as much information as you need to responsibly watch the progress and delivery of your living shipment.
Cancellations
If you write in to cancel your order prior to shipping we will not refund the 3rd party paypal/credit card transaction fees. Your order will be refunded minus the 1 to $3 (on average) that these companies take in processing your order and sending the money to our account. Additionally, if we write you about your order prior to shipping with respect to apparent address errors or weather issues and receive no email reply through 2 emails, we reserve the right to refund your order minus paypal fees. It is unsafe to ship a living package later than expected when the person on the receiving end is not expecting it to arrive during that timeframe. No exceptions, sorry.
DOA's (Dead on Arrival)
DOA’s are rare. An email informing us about dead specimens or health issues is required within the FIRST HOUR after home deliveries (later in the day is okay if you choose the "hold at FedEx" for pick up option). A photo of the specimen(s) in question is required. A refund for the specimen(s) will be issued at our discretion. Due to the cost of shipping these days and the average order being comparatively small, and along with the nature of the products being alive and requiring expensive shipping, sending replacements is not an option, sorry. You have been made aware of this prior to ordering living specimens and through ordering you necessarily accept these terms of service by checking a box. We ship lots of bugs for lots of years now. Our reputation and reviews across the forums and boards are excellent. Accidents do happen, but we continue to ship our unique products with confidence.
Stolen Or Missing Deliveries
Buyer Beware! If your shipment is scanned as delivered at your given delivery address, but you cannot find it, we do not under any circumstances accept responsibility for a package that was stolen off of your property. If you live in a multi-unit complex, where thefts are always statistically more common than private residences, please consider the option of contacting us to arrange for package to deliver to a nearby FedEx pick up location.
Consumer Agreement
While pictures typically represent the adult version of a species, most available specimens are shipped as nymphs, spiderlings, or various other immature stages. Sizes are noted on the website where applicable. Sexes are random unless specifically mentioned in the product listing.
By ordering through this website you agree to our Terms of Service on this page.
We accept all major credit cards and PayPal. We ship only within the US, excluding HI and PR. International customers please visit BugzUK.com
We operate out of Arizona and if your shipping address is in this state the shopping cart will collect 6.6% in state sales tax.
We enjoy being a resource to our nation's educators, scientists, and enthusiasts for a diversity of arthropod species. I put this website up in 1997 and it has been my life's pleasure to be of service to a community I love.